Patient Resources/FAQs

Lowell General Hospital conveniently offers outpatient services at many locations in and around the Greater Lowell area. Please click the link below for a full list of locations and services provided.
Patient Service Centers // Lowell General Hospital

Tufts Medicine at Lowell General – Patient Portal 
***NEW PATIENT PORTAL***

READ ONLY – Old Patient Portal

READ ONLY – Old Patient Portal

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FAQs

How do I leave a message for the provider to call me back?

If you have a medical question that our clinical staff cannot answer and does not require an offce visit, we will be happy to take a telephone message for the provider. We will ask you to provide as much information as possible, in order for the provider to best be prepared to respond. We try to return non-urgent phone calls on the same day.

Can I schedule a same-day appointment with your office?

Yes. Each day we set aside same-day sick appointments. If we do not have a time that works with your schedule, we can get you in the next-day for non-emergency situations. Please be aware that you may need to schedule a same-day appointment with any one of our providers based on availability.

What is your cancellation policy?

Your scheduled appointment is a time that is reserved just for you. If you are unable to keep your appointment, please let us know 24 hours in advance. For new patient appointments that are canceled with less than 24 hour notice, there is a $50 fee. For follow-up appointments that are canceled with less than 24 hour notice, there is a $25 fee.

What if I am not feeling well after hours or during the weekend?

For life-threatening emergencies please call 9-1-1. Before going to the Emergency Room, please call our office as we may have same-day sick appointments or are able to help you over the phone.

Lowell General Hospital has four Urgent Care Centers which are listed below. All locations serve children, adolescents, and adults.