BILLING POLICIES
Thank you for entrusting us with your care as we strive to serve you as personally and efficiently as possible. To meet this goal, we need your assistance. Please inform us immediately of any changes with your insurance plan or medical coverage. We will need a copy of the insurance card and effective date in order to properly bill for services.
CO-PAYMENTS
All co-pays and/or deductibles are due at time of service. Patients with co-insurances and self-pay accounts are expected to make a payment at the time of service. Co-pay/deductibles apply to all visits in our practice, including non-provider clinical staff.
CANCELLATIONS / NO-SHOWS
We request at least a 24 hour notice if you need to cancel your appointment. A missed or cancelled appointment with less than a 24-hour notice may be subject to a $50 fee for new patients, and office procedures, and a $25 fee for follow-up appointments.
LATE APPOINTMENTS
If you arrive more than 15 minutes late for your appointment, you will be seen on a case-by-case basis, depending on the provider’s schedule.
REFERRAL REQUESTS
If your insurance requires a referral for your office visit, please be sure to contact your PCP to process the referral. Patients without a referral in place will need to reschedule their appointment until a referral has been processed.
OVERDUE PAYMENTS
If you have an overdue balance, please remit payment immediately to avoid further billing charges and collection efforts. You may not be able to schedule an office visit, except in an emergency, if you have a payment due which has not been addressed. Any balances greater than ninety (90) days in arrears will be turned over to a collection agency if not addressed. Payments can be made over the phone with a credit or debit card.
We accept most insurance plans including the following. If you do not see your plan listed, please call our office for confirmation that we accept your insurance.
| Aetna | Blue Cross/Blue Shield |
| Cigna | Commonwealth Care Alliance |
| Coventry | Fallon |
| Harvard Pilgrim Health Plan | Health Plans Inc. |
| Humana | Medicare |
| Medicaid | NHP Prime Plans |
| Tricare North Region | Tufts Health Plan |
| Unicare | United Healthcare |
Please contact our billing department with any questions related to a statement at 617-431-8022.
For any non-statement billing related questions, please contact us at 617-636-3300.